Use of Phone and Mail Systems

Personal use of the telephone for long-distance and toll calls is strictly prohibited. In addition, employees should exercise discretion when making local personal calls. These should be very limited in time, and generally restricted to urgent or emergency communications, regardless of whether you are making or receiving the call. Personal calls should be restricted to break periods whenever reasonably possible. Employees may be required to reimburse Lakeland for any charges resulting from their personal use of the telephone.

The use of Lakeland-paid postage for personal correspondence is strictly prohibited. Further, the use of the Cooperative?s delivery system is limited to Cooperative business.

To ensure effective telephone communications, employees should always use the approved greeting and speak in a courteous and professional manner. Please confirm information received from the caller, and hang up only after the caller has done so. We are a service agency, and our customers/clients satisfaction is what keeps us in business. Much of their contact and their perception of us will be based on telephone conversations.

Policy No.  504  Issued  10/1/2002  Applicable  8/8/2002