Customer Relations

CUSTOMER RELATIONS

Our member libraries are our customers, and they are very important to us. Every employee represents Lakeland to member libraries, their staff, and the public. Our members judge all of us by how we treat them. One of the highest priorities at Lakeland is to be courteous, friendly, prompt, and helpful to our member libraries.

Your contacts with the public, your telephone manners, and any communications you send to member libraries reflect not just on you but also on the professionalism of Lakeland. Good "customer" relations can build greater member loyalty and increased success for all of us.